Artificial vs Emotional Intelligence
Does your workforce have the skills needed for the jobs of the future? With the digitalization of business moving ahead
Insights
Explore and learn something new with valuable insights on sales transformation, business management and more.
NeGOtiate&WIN
How a unified negotiations approach drives customer loyalty and more revenue for SAP. Article summary The software and IT industry
Brave new world – what is ‘the new normal’?
In these uncertain times, a lot has been written concerning ‘the new normal’, specifically regarding the topic of working from
Six Battlefields – win the competition
(Potential) customers generally already have a favourable attitude towards their current partner, so it’s all about changing mindsets. SWOT analyses, positioning and
What are the secrets of Sales Excellence?
Do you often wonder: How do some companies excel in sales? What drives their success regardless of sector, size or
Advice to others- Customer service excellence with Maersk Line
This video is part of a series of videos based on interviews with Cary Bailey-Findley, Global Learning Manager Functional Development at Maersk Line, about the Customer service excellence program developed and successfully implemented with Mercuri International. The videos take you through the story of how the program was developed and implemented and what the results have been for Maersk Line.
Behavior changes – Customer service excellence with Maersk Line
This video is part of a series of videos based on interviews with Cary Bailey-Findley, Global Learning Manager Functional Development at Maersk Line, about the Customer service excellence program developed and successfully implemented with Mercuri International. The videos take you through the story of how the program was developed and implemented and what the results have been for Maersk Line.
Comments from customers – Customer service excellence with Maersk Line
This video is part of a series of videos based on interviews with Cary Bailey-Findley, Global Learning Manager Functional Development at Maersk Line.
Driving the Decision – Customer service excellence with Maersk Line
This video is part of a series of videos based on interviews with Cary Bailey-Findley, Global Learning Manager Functional Development at Maersk Line, about the Customer service excellence program developed and successfully implemented with Mercuri International. The videos take you through the story of how the program was developed and implemented and what the results have been for Maersk Line.